Return & Refund Policy
ReturnsWe thank you and appreciate your business.
All our shipments are carefully inspected prior to dispatch by team members. However, if due to an error on our part you receive the wrong product(s) or the incorrect number of products, kindly do notify us within 24 hours of the same.
Acceptable reasons for returns:
- If you have received your product(s) but find it to be damaged, leaking or tampered with.
- In this case, you will need to notify us within 48 hours of receiving your product. When you notify us, please ensure to send us images of the damage as proof of the same.
- We will investigate the same on our end.
- If, based on our examination, the product is beyond use and in damaged condition, then we will request you to discard the product. In this case, we will extend you a replacement for the same.
- If, based on our examination, the product has a minor damage, we will ask you to return the product to us. Once we have received the product, we will dispatch a fresh product as a replacement for the same. We will reimburse you for the logistics cost of sending the product back to us via Purecise Points, or a transfer to your account.
- If you have notified us within 48 hours of receiving the product that you wish to return.
Unacceptable reason for Return:
- If you notify us of a return after 48 hours of receiving the product(s).
- If the product you wish to return is already opened and used by you.
- If you are returning products for any reason apart from a manufacturing defect of the product.
In all three events mentioned above under ‘Unacceptable reason for Return’, we will be unable to accept the product as a return and will not be able to extend any amount as a refund to you.
Prior to making any returns you are required to contact us by email or phone and give us the reason for your return, your credentials, invoice, and your order number.
- Product(s) will be accepted as returned only if returned in original conditions. If the returned product(s) is damaged or tampered with, it shall not qualify as a return and a refund, if any, may not be processed.
- Product(s) must be returned in original packaging in sealed position. You must use a ‘trackable’ courier for returns and the tracking number or docket number must be shared with our team.
If you are eligible for a refund, the process will be initiated only after we receive the return and if it is an acceptable return. We will take 7-10 business days to review the product and ship a replacement, if we deem the product needs to be replaced.
- The product returned by you is noticeably damaged and/or tampered with by you.
- The shipping address you entered while placing an order is incorrect.
- You have consumed part of the product and then decided to return it.
- If you do not comply with the return policy stated above.
Refunds may be issued under the following circumstances:
- The product ordered by you is not in stock with us.*
- The shipping address is not serviceable by us.*
- The product returned by you is found in good condition and is not tampered with, and your reason for return is deemed as ‘acceptable’ by our management.
- If you comply with the returns policy stated below.
You have paid twice for a single order.
Refunds will be processed within 7-10 workings days, if the criteria in this User Agreement is met.
Any and all refunds will be processed after deducting a mandatory 4% as bank processing fee. We may deduct 13% in cases of shipping fees if applicable**.
*in these cases we will refund you the full amount via Purecise Points or cash and will not deduct the 4% bank charges
** in the event you ask us to arrange for reverse logistics, and the return is being processed as an acceptable case of return.
If you have just placed an order and if, for some reason, you wish to cancel your order, you must notify us of the same immediately, within 1hr. You will need to share your order number, name, contact number, and order details.
- If the shipment has not yet left our facility, we will cancel the order. In this event, we will extend Purecise Points or refund the amount you have paid us but will need to deduct 4% as bank processing charges.
- If the shipment has already left our facility, then it is with the courier partner and on its way to you. In such a case, you will need to allow the shipment to reach you and then you must immediately ship it back to us. In this case, we will extend Purecise Points or refund you the total value of your order but will deduct 4% as bank processing charges. Further, if we have shipped the product to you at our cost, we will need to deduct a total of 13% before extending Purecise Points or a refund. You will need to bear the cost of shipping the product back to us. We will process the Purecise Points or refund once we have received the product and have checked that it is in good condition. If, for any reason the product returned to us is found to be damaged, or tampered with, then we will not be able to extend any Purecise Points or refund any amount to you.